(FAQ)
Frequently Asked Questions (FAQ) – 4USelects
Here you’ll find answers to the most common questions about orders, shipping, payments, and our store policies.
1. Where does 4USelects ship to?
We ship to all countries within Europe. Shipping is available for most regions with reliable delivery services.
2. How long does delivery take?
Once your order is processed (within 2–5 business days), delivery typically takes 2 to 4 weeks, depending on your location. In rare cases, it may take up to 5 weeks due to customs, postal delays, or public holidays.
3. Can I track my order?
Yes! Tracking numbers are sent via email within 5 to 10 business days after payment confirmation. If your tracking link doesn’t work on our website, you can track it using an international postal tracking service.
4. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways listed at checkout.
5. I want to cancel or change my order. What should I do?
Please contact us within 24 hours of placing your order. After the item has been processed or shipped, changes or cancellations are no longer possible.
6. What is your refund policy?
We offer a 7-day refund policy from the date your order is delivered. Items must be unused and in original condition.
For details, please refer to our Refund Policy.
7. My order hasn’t arrived. What should I do?
If your order hasn’t arrived within the expected timeframe, please:
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Check your tracking number
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Contact your local postal service
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If unresolved, contact us at support@4uselects.com
We guarantee full refunds for orders not delivered within 90 calendar days.
8. Do you offer customer support?
Yes. Our support team is available:
🕒 Monday to Friday, 9:00 AM – 6:00 PM (GMT)
📧 Email: support@4uselects.com
We aim to respond within 24–48 business hours.
9. Are customs or import fees included?
Most orders do not incur additional customs fees, but depending on your country's regulations, import duties or VAT may apply. These charges are the responsibility of the customer.
10. Is it safe to shop at 4USelects?
Absolutely. We use secure encryption and trusted payment providers to ensure that your data is safe. We are also GDPR-compliant for data protection in the EU.